Customer Service

East Gwillimbury’s Customer Service team provides residents, visitors and business with information and assistance regarding Town programs and services. Customer Service is available at Civic Centre and EG Sports Complex.

Call, email, or visit the team to:

Complete payments (a secure drop box is available to submit payments at the Civic Centre afterhours)
Purchase burn permits, bins, or dog licenses and pay parking tickets
Review account information
Register for programs
Ask questions
Commission documents
Marriage Licences*

*These services are only available by appointment at the Civic Centre.

Respectful Public Spaces

The Town is committed to serving everyone in a consistent, fair, and respectful way. We are here to help and strive to provide professional, equitable, and timely service to all members of the public.

To support this commitment, the Town has adopted an administrative policy, Respectful Public Spaces Policy. This policy outlines expectations for behaviour in municipal facilities, at Town events, and during service interactions (in person, by phone, email, or online).

An administrative policy is developed, approved and overseen at the staff level to support the operations of the organization. This ensures that the organization is meeting its requirements to protect staff volunteers, Members of Council, or residents from misconduct.

We welcome feedback, questions, and differing views, however, behaviour that is inappropriate, abusive, threatening, or disruptive, referred to in the policy as “misconduct” will not be tolerated. The policy provides a clear and fair process to address situations where conduct interferes with the safety, well-being, or ability of staff, volunteers, Members of Council, or residents to participate in municipal spaces and services.

Our goal is to ensure Town spaces remain safe, welcoming, and accessible for everyone. For more information, please contact Customer Service.

Customer Service Desk Hours of Operation
Location	Hours	Contact
Civic Centre 19000 Leslie St., Sharon	Monday to Friday: 8:30 a.m. to 4:30 p.m.	905-478-4282 Email
EG Sports Complex 1914B Mount Albert Rd., Sharon	Monday to Thursday: 8:30 a.m. to 7 p.m. Friday: 8:30 a.m. to 4:30 p.m. Saturday: 4:30 p.m. to 8:30 p.m. Sunday: 3 to 7 p.m. Hours vary by season.	Recreation or program inquires: 905-478-3826 Email Facility/arena inquires: 905-478-2241
Health and Active Living Plaza 160 Jim Mortson Dr., East Gwillimbury	Monday to Friday: 6 a.m. to 10 p.m. Saturday and Sunday: 8 a.m. to 8 p.m.	905-478-4282 Email

Afterhours

For assistance with water, roads, parks or facilities afterhours, please call 905-478-4282. A secure drop box is located at the front entrance of the Civic Centre to drop off payments or documents afterhours.