Customer Service

The Town is committed to serving everyone in a consistent, fair, and respectful way. We are here to help and strive to provide professional, equitable, and timely service to all members of the public.

To support this commitment, the Town has adopted an administrative policy, Respectful Public Spaces Policy. This policy outlines expectations for behaviour in municipal facilities, at Town events, and during service interactions (in person, by phone, email, or online).

An administrative policy is developed, approved and overseen at the staff level to support the operations of the organization. This ensures that the organization is meeting its requirements to protect staff volunteers, Members of Council, or residents from misconduct.

We welcome feedback, questions, and differing views, however, behaviour that is inappropriate, abusive, threatening, or disruptive, referred to in the policy as “misconduct” will not be tolerated. The policy provides a clear and fair process to address situations where conduct interferes with the safety, well-being, or ability of staff, volunteers, Members of Council, or residents to participate in municipal spaces and services.

Our goal is to ensure Town spaces remain safe, welcoming, and accessible for everyone.  For more information, please contact Customer Service.

For assistance with water, roads, parks or facilities afterhours, please call 905-478-4282. A secure drop box is located at the front entrance of the Civic Centre to drop off payments or documents afterhours.