Accessibility

The Town of East Gwillimbury (EG) is committed to everyone the same opportunity to access and benefit from Town programs and services. To ensure support for and compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and relevant regulations, EG will make reasonable efforts to ensure that it provides accessible customer service to people with various kinds of disabilities and respects the core principles of independence, dignity, integration and equal opportunity. For accessibility requests, please complete the Accessible Content Request Form.

Accessibility Policy

EG has an Accessibility Policy that outlines the roles and responsibilities of the Town and its employees. This policy establishes the Integrated Accessibility Standards in the areas of employment, transportation, information and communication, and design of public spaces. 

Review the Accessibility Policy

Accessibility Standards for Customer Service

EG’s Accessibility Standards for Customer Service Policy outlines the Town’s procedures and practices for ensuring that services are provided in a manner that respects the dignity and independence of persons with disabilities.

We welcome feedback on accessible customer service improvements. Feedback will help to identify barriers and respond to concerns. Feedback can be provided using the below contact methods.

We welcome feedback on the accessibility of our customer service. Your input helps us identify barriers and improve Town services. Provide feedback by using the contact methods below:

Customer Service Feedback form Email Customer Service 

By Mail

Town of East Gwillimbury
Attn: Human Resources (Confidential Accessibility Feedback)
19000 Leslie Street, Sharon, Ontario, L0G 1V0

Accessibility Advisory Committee

The Accessibility Advisory Committee meets regularly to promote awareness and understanding of issues affecting people with disabilities, identify accessibility concerns, and provide advice and recommendations to Council and staff.

Learn more about the Accessibility Advisory Committee

Multi-Year Accessibility Plan

The Multi-Year Accessibility Plan (MYAP) is a five-year plan to identify, remove, and prevent accessibility barriers across the organization. MYAP helps ensure that Town programs, services, and facilities are inclusive and accessible to people with disabilities.

The MYAP builds on current accessibility initiatives in EG.

EG is a diverse, growing community, that strives to be inclusive and accessible for all. For more information on our efforts to remove barriers across EG and create a sense of belonging for all residents, please visit the Celebrating the Community page.