The Town of East Gwillimbury (EG) issues monthly water and sewer bills for all residents that are on Town water/sewer.

New monthly billing to begin April 1st 2021

Monthly billing begins in April 2021.  Please refer to our monthly billing transition for full details on the transition. 

Online account access to water accounts

Residents can now register to access water bills online via the Town's new online portal! This new safe and secure online portal will allow residents to:

  • View account balances
  • View account transactions
  • View previous bills

To set-up your account, find your 5-digit pin on your water or tax bills and click below to log in!

Online Portal 

Paying your Water/sewer bills

Billing

The water and sewer bills for each area are billed monthly with the due date being the last business day of the month.

 Water and sewer bill

Understanding your water/sewer bill

Review the following information to learn how to read your water/sewer bill.

This document is available in additional formats. For further assistance, please contact customer service.

 Water bill sample

  1.  Utility billing: This is the bill for your water and sewer service and water usage.
  2. Account number: This is your water/sewer account number.
  3. Service address: This is the service address for the water/sewer services on this bill.
  4. Billing date: This is the date your bill was calculated.
  5. Batch number: This is an internal billing batch number used to prepare your bill.
  6. Bill from/bill too: This is the start and end date for the billing period. The billing cycle is monthly.
  7. Due date: This is the due date of your bill
  8. Name/address: This is the name and address where your utility bill is sent.
  9. Cheque payments: This is who to make your cheque payable to and the amount of your payment.
  10. Account balance due by: This is the amount payable on or before the due date.
  11. Account balance due after: This is the amount payable after the due date which includes penalty. Note: penalty is applied monthly.
  12. PIN number: This is your PIN number or access code which will be required to access the online portal service. 
  13. Last payment made: This is the date and amount of your last payment.
  14. Balance forward: This is the balance on your account when the bill was prepared.
  15. Sewer fixed charge:  This charge is the fixed rate for the sewer service. The revenue from this charge goes towards the maintenance, repair, and eventual replacement of the network of underground pipes that remove the waste and wastewater from your home.
  16. Water fixed charge: This charge is the fixed rate for the water service. The revenue from this charge goes towards the maintenance, repair, and eventual replacement of the network of underground pipes that brings the clean/safe water to your home.
  17. Metered usage-Sewer : This is calculated based on your water consumption. The wastewater will travel through the infrastructure to a treatment facility where is will undergo a treatment process to be cleaned and returned to Lake Ontario.
  18. Metered usage-Water: This portion of your bill is calculated based on how many cubic meters of water your household consumed in this billing period. This is obtained by getting a read off your water meter. One cubic meter of water equals 1000 liters.
  19. Water meter number: This is the number on your water meter. Each water meter has a number specific to that meter.
  20. Read date: This is the date that your water meter was read for this billing.
  21. Current reading: This is the read obtained off your water meter (in cubic meters).
  22. Previous meter read date: This is the previous day your meter was read.
  23. Previous reading: This is the previous reading on your meter. (in cubic meters)
  24. Consumption: This is the total cubic meters you used this billing cycle.
  25. Account balance due by: This is the amount payable on or before the due date.
  26. Account balance due after: This is the amount payable after the due date which in includes penalty.

Change your mailing address

Learn how to change your mailing address for your water/sewer bill.

Water rates and fees

2021 residential rates
ServiceDelivery (fixed)Usage (variable)

Water

$23.00/monthly

  • Less than 105m3= $2.28 m3
  • More than 105m3= $3.74m3

Wastewater(sewer)

$23.00/monthly

$2.19m3

2021 commercial/industrial and multi residential rates
ServiceDelivery (fixed)Usage (variable)

Water

$23.00/monthly

  • Less than 105m3= $2.28 m3
  • More than 105m3= $3.00m3

Wastewater(sewer)

$23.00/monthly

$2.19m3

Usage/variable charges

The usage charge is based on the consumption of water used per billing period. To lower this rate, you can implement water conservation techniques. Visit the Region of York to learn more about how you and your family can help lower your usage charge and conserve water.

Delivery/fixed charge

The delivery charges are a fixed rate to ensure that every time you turn on the taps in your home, there is clean, safe drinking water available and the dirty water is taken away in the wastewater system.

The funds pay for

  • Repair and replacement of infrastructure (pipes, pumping stations etc.)
  • Staff time (to conduct inspections, maintain infrastructure etc.)
  • Treatment of water in the wastewater system

To learn more about your drinking water quality.

Low-income seniors and low-income disabled persons water deferral program

The Town of East Gwillimbury offers a Seniors, Low-income Seniors, Low-income Disabled Homeowners deferral program. This program allows for qualifying homeowners to defer 50% of the monthly fixed/delivery charges to the tax account. This amount acts as a lien against the property until the time in which the home is sold or a change in title occurs. All deferral monies must be repaid to the Town of East Gwillimbury at that time.

If you qualify, please complete our low-income seniors and low-income disabled persons water deferral application or you can print our pdf version low-income seniors and low-income disabled persons water deferral application and mail it to:

The Town of East Gwillimbury

19000 Leslie St.

Sharon ON L0G 1V0

Financial fees and charges

View our financial service fees. Please contact customer service to access and pay for these services.