East Gwillimbury (EG) issues monthly water and sewer bills for all residents and businesses that use Town water and sewer services. EG’s water and wastewater rates cover the maintenance, testing, and treatment of Town infrastructure, Town operations, and York Region Services. EG’s water and wastewater rates cover the costs of:

  • York Region Services: Water supply to the Town and wastewater treatment
  • Town Operations: Water delivery to residents
  • Town Infrastructure: Maintenance of over 270 kms of Town water and wastewater pipes

To better understand the charges on the water/sewer bill and find 2026 water rates, jump down the page.

Payment Options

EG offers multiple options for paying your water and sewer bill. Please consider processing times when making payments close to due dates to avoid late payment charges.

The Town charges a penalty of 1.25% per month on outstanding water/sewer. This penalty is charged once monthly in compliance with the Municipal Act, 2001. Please note, penalty is not charged on penalty. If you did not receive your water/sewer bill, please contact customer service. Failure to receive a water/sewer bill does not exempt the bill from being due or exempt the taxpayer from incurring late payment charges.

Online Portal

Residents can register to access water bills online via the Town’s online portal. This safe and secure online portal will allow residents to:

  • View account balances
  • View account transactions
  • View previous bills
  • Receive bills via email
  • Pay online*

*A service charge by the credit card processing company, independent of the Town, will be charged.

To set-up your account, find your five-digit access code on your water or tax bills and click below to log in.

Online Portal

How to Create an Online Account 

To set up your account, please have your utility bill handy. You will need your account number and a five-digit pin number located below the billing date (on your bill) to set up your account.

Follow these steps to set up/link your online accounts:

  1. Visit the Online Portal.
  2. Select the “Show Me How” button located in the box below the “Login” button.
  3. Using the drop-down menu, select the account type you’d like to add to your account.
  4. Fill in the required information from your bill, including your account number or roll and five-digit pin number. If you’d like to receive bills via email or through the portal, please select the appropriate option and verify your email.
  5.  Once complete, select save.
  6. The next step will ask you to create a username and password. Type in your username and password and hit save. Please do not use your email address as your username. You will now have access to view your accounts online.

For support, please contact Customer Service or call 905-478-4282. 

Pre-Authorized Payments

EG offers pre-authorized payments for water/sewer bills. Payments will be automatically deducted on the due date as indicated on each bill, 12 times per year.

Sign up for Pre-Authorized Payments

Online/Phone Banking

Set the Town up as a payee through online banking and make bill payments at your convenience. Most chartered banks have the payee name listed as East Gwillimbury water or East Gwillimbury utilities. Your account number is your roll number (including the last four zeros, no spaces or decimal). If you have complications finding the Town as a payee, please contact your bank directly.

Please consider the banks processing time when making payments close to due dates. Payments must be received by the due date to avoid late payment charges.

In-Person

Payments can be made by cash, cheque, or debit in person at the Civic Centre. Cheques are payable to the Town of East Gwillimbury, please include your account number on the subject line for reference. Credit card payments can be processed via the online portal only and will incur an additional fee, charged by the service provider.

Cheques can also be dropped off with your water/sewer statement stub in the secure locked drop box at the front office entrance of the Civic Centre (19000 Leslie Street, Sharon).

Payments can also be made in-person at any chartered bank. Please consider the banks processing time when making payments close to due dates to avoid late payment charges.

Mail

Cheque payments along with your water/sewer payment stub can be mailed to:
The Town of East Gwillimbury
19000 Leslie Street
Sharon ON L0G 1V0

Please consider processing times when making payments close to due dates to avoid late payment charges.

Change Mailing Address

The registered property owner can update their mailing address at any time to make sure they are receiving their water/sewer bills. Please fill out the change of address form.

Seniors, and Low-Income, Disabled Persons Deferral Program

The Town offers a Seniors, Low-income Seniors, and Low-income Disabled Homeowners deferral program. This program allows qualifying homeowners to defer 50% of the monthly fixed/delivery from their water bill to their tax account. This amount acts as a lien against the property until the home is sold or a title change occurs. All deferral balances must be repaid to the Town at that time.

Apply for the Deferral Program

Understanding Water/Sewer Bills

There are several components that make up EG's water/sewer bills.

The usage charge on your bill is based on the amount of water used per billing period. To lower this rate, consider implementing water conservation techniques. Visit York Region’s website for tips and ideas on how you and your family can help limit water usage and conserve water.

The delivery charges on your bill are a fixed rate that ensures when you turn on your taps, you receive clean and safe drinking water that is also taken away in the wastewater system once finished. The charges also pay for:

  • Repair and replacement of infrastructure (pipes, pumping stations etc.)
  • Staff time (to conduct inspections, maintain infrastructure etc.)
  • Treatment of water in the wastewater system

Learn more about your drinking water quality.

How to Read a Water/Sewer Bill

Water and Sewer bill breakdown

The sample water/sewer bill corresponds with the numbers below to explain what each section is.

  1. Utility billing: This is the bill for your water and sewer service and water usage.
  2. Account number: This is your water/sewer account number.
  3. Service address: This is the service address for the water/sewer services on this bill.
  4. Billing date: This is the date your bill was calculated.
  5. Batch number: This is an internal billing batch number used to prepare your bill.
  6. Bill from/bill too: This is the start and end date for the billing period. The billing cycle is monthly.
  7. Due date: This is the due date of your bill.
  8. Name/address: This is the name and address where your utility bill is sent.
  9. Cheque payments: This is who to make your cheque payable to and the amount of your payment.
  10. Account balance due by: This is the amount payable on or before the due date.
  11. Account balance due after: This is the amount payable after the due date which includes penalty. Note: penalty is applied monthly.
  12. PIN number: This is your PIN number or access code which will be required to access the online portal service. 
  13. Last payment made: This is the date and amount of your last payment.
  14. Balance forward: This is the balance on your account when the bill was prepared.
  15. Sewer fixed charge: This charge is the fixed rate for the sewer service. The revenue from this charge goes towards the maintenance, repair, and eventual replacement of the network of underground pipes that remove the waste and wastewater from your home.
  16. Water fixed charge: This charge is the fixed rate for the water service. The revenue from this charge goes towards the maintenance, repair, and eventual replacement of the network of underground pipes that brings the clean/safe water to your home.
  17. Metered usage-Sewer: This is calculated based on your water consumption. The wastewater will travel through the infrastructure to a treatment facility where it will undergo a treatment process to be cleaned and returned to Lake Ontario.
  18. Metered usage-Water: This portion of your bill is calculated based on how many cubic meters of water your household consumed in this billing period. This is obtained by getting a read off your water meter. One cubic meter of water equals 1000 litres.
  19. Water meter number: This is the number on your water meter. Each water meter has a number specific to that meter.
  20. Read date: This is the date that your water meter was read for this billing.
  21. Current reading: This is the read obtained off your water meter (in cubic meters).
  22. Previous meter read date: This is the previous day your meter was read.
  23. Previous reading: This is the previous reading on your meter. (in cubic meters)
  24. Consumption: This is the total cubic meters you used this billing cycle.
  25. Account balance due by: This is the amount payable on or before the due date.
  26. Account balance due after: This is the amount payable after the due date which in includes penalty.

2026 Water Rates

2026 Residential Rates
ServiceMeter SizeFixed Charge Per MonthUsage (variable)

Water

5/8" and 3/4"

1"

1.5"

2"

3"

4"

6"

8"

10"

$24.85

$62.13

$124.25

$198.80

$372.75

$621.25

$1,242.50

$1,988.00

$2,857.75
  • Less than 35m3= $2.57 m3
  • More than 35m3= $4.19 m3

Wastewater(sewer)

5/8" and 3/4"

1"

1.5"

2"

3"

4"

6"

8"

10"

$24.85

$62.13

$124.25

$198.80

$372.75

$621.25

$1,242.50

$1,988.00

$2,857.75

$2.46 m3
2026 Commercial/Industrial and Multi-Residential Rates
ServiceMeter SizeFixed Charge Per MonthUsage (variable)

Water

5/8" and 3/4"

1"

1.5"

2"

3"

4"

6"

8"

10"

$24.85

$62.13

$124.25

$198.80

$372.75

$621.25

$1,242.50

$1,988.00

$2,857.75
  • Less than 35m3= $2.57 m3
  • More than 35m3= $3.36 m3

Wastewater(sewer)

5/8" and 3/4"

1"

1.5"

2"

3"

4"

6"

8"

10"

$24.85

$62.13

$124.25

$198.80

$372.75

$621.25

$1,242.50

$1,988.00

$2,857.75

$2.4.6 m3