The Town offers a Snow Removal Financial Assistance Pilot program to help seniors and residents with disabilities cover snow removal costs during winter. Learn more.
Snow clearing responsibilities are shared between:
Town crews work hard to clear roads and sidewalks as quickly and safely as possible. EG maintains approximately 458 lane kilometres of roads and 110 kilometres of sidewalks. Thank you for your patience during winter weather.
To report a snow related concern on primary roads, please call the Region of York at 905-830-4444 Ext. 75200. To report snow related concerns on collector or local roads, please call Customer Service at 905-478-4282.
Town roads are monitored daily for snow and ice. Based on road conditions, winter maintenance activities begin as needed. Salt/sand trucks are dispatched when snow starts to accumulate or icy conditions develop. In some cases, roads may be treated with salt, sand, or salt brine before a forecasted snow or ice event.
Plowing begins when eight centimeters of snow has accumulated.
Salt is helpful for winter safety, but when we use too much, it harms our environment. Once salt enters our lakes, rivers, and groundwater, it never goes away. Salt impacts drinking water, wildlife, and infrastructure. Together, we can keep our properties safe and help protect our watershed. Join the movement to protect our watershed.
| Tips for Residents |
Did you know?
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| What is snow pack? |
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Snow pack is hard-packed snow on a roadway. It is a condition that can be expected periodically on local roads that develops quickly as vehicles travel on snow-covered roads and snow plows cannot scrape it off as it is bonded to the pavement. |
| Why does the snowplow leave snow at the end of my driveway? |
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A snow windrow is the pile of snow that accumulates at the end of driveways when the road is plowed. Plow operators do not intentionally block driveways, but they have limited control over the amount and direction of snow that comes off the plow. When clearing the end of your driveway, try to pile the snow on the right side (standing in your driveway looking towards the street). This can help reduce the amount of snow that is pushed onto your driveway when a snowplow passes. The Town does not clear driveways. If you live on a corner property and the driveway is close to the corner, you can experience a buildup of more snow on your driveway than your neighbours. This is an unavoidable condition caused by the nature of the snowplow and its ability to maneuver turns. |
| When are transit stops cleared? |
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York Region Transit clears snow from transit stops. If you have questions regarding a transit stop, contact 1-866-MOVEYRT (668-3978). |
| Why can't I push snow out onto the road? |
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Depositing snow or ice on the street creates hazardous traffic conditions and this could result in an accident. Under our Encumbering a Highway By-Law #96-31, snow is not permitted to be deposited onto the roadway. Please make sure your snow removal contractor is also aware that this practice is unsafe and not permitted as per the By-Law. |
| Damage to mailboxes and grass |
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Mailboxes If your mailbox has been damaged during snow removal, staff will inspect the damage to determine the cause. If the damage was caused from contact with the plow, the Town will replace it with a standard mailbox on a 4"x 4" post. The Town does not repair or replace mailboxes knocked over by snow that is thrown off the plow blade. Grass While operators try to be careful, some degree of damage is unavoidable. Sidewalk plows must be large enough to move deep heavy snow the full width of the sidewalk. Deep or drifted snow conditions often hide the sidewalk edge and, unfortunately, the plow can cause damage to grass. When sod is frozen, damage is minimal; however, when sod is not frozen, it lifts away very easily. Report a damaged mailbox or sod by emailing Customer Service or calling 905-478-4282. |
Our Customer Service Team is here to help!