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Appointment-based Services at the Civic Centre

Beginning September 8, the Town is expanding appointment-based in-person services at the Civic Centre for marriage licences, civil ceremonies, commissioner of oaths, planning and development, and other requests as required. Appointments will be available Monday to Friday during regular business hours.

To book an appointment:
Please contact the Town’s Customer Service Department by email or calling 905-478-4282, Monday to Friday 8:30 a.m. to 4:30 p.m.
When you come to the Civic Centre for your appointment:
Visitors must complete a COVID-19 screening form upon arrival. Visitors are asked to wear a face mask before entering the facility and follow all physical distancing protocols that are in place.

Visitors to the Civic Centre will have one point of access at the main entrance on the east side of the building, directly outside of Customer Service. All other entrances will remain closed to the public at this time.

If you have any questions, please email Customer Service for assistance.

At this time, Customer Service is only accepting debit or credit card payments for services.

Latest Provincal and Federal News

New information will be updated here as it released.


Civic Centre
What's Open in EG?

Indoor and Outdoor Amenities, and conducting Town business.

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COVID-19 Vaccine Information

Eligibility, Locations, Tips and Assistance.

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Business Support

The EG Economic Development Department is here to support our business community.

Messages from Mayor Virginia Hackson
Mayor Messages and Memos

Read messages from the Mayor and COVID-19 related memos.

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COVID-19 Statistics

Learn about the latest numbers in EG and surrounding areas.

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Frequently Asked Questions

You might find the answer to your questions here.


Stay connected to the Town
Residents can contact Customer Service for assistance via the below methods:

The Town will share news and updates through: 

Resident concerns
To report physical distancing concerns in residential homes please contact York Regional Police at their non-emergency number at 1-866-876-5423. If the complaint is in relation to a municipal facility or business please complete the online By-law Complaint Form.
 Do you need help to self-isolate?

Close contact continues to drive the spread of COVID-19 and the variant in York Region. Residents who need a comfortable place to safely self-isolate from others may be eligible for a free stay at York Region's COVID-19 Voluntary Isolation Centre. While the Centre is not a health care facility, it can be a home away from home for residents to rest and recover from COVID-19, free of charge for up to 14 days. For those who have come in close contact with someone with COVID-19, the Centre is a safe place to self-isolate. Each stay at the Centre helps reduce the spread of COVID-19 in the community. The Centre is operated by the Canadian Red Cross on York Region's behalf.

For more information and eligibility details, visit

Community support 

Reference and community links

COVID-19 roles and responsibilities 
 List of COVID-19 rules and responsibilities for East Gwillimbury, York Region, Ontario and Canada

Download the COVID Alert App

The COVID-Alert App is designed to let you know if you may have been in contact with someone who has tested positive for COVID-19.