Culture of Municipal Excellence

Strategic priority

Foster a culture of service excellence, engagement, and transparency.

Build an engaged and strategically aligned staff team to deliver high quality programs
Ensure strong fiscal responsibility and program delivery
Enhance Customer Service focused culture with increased engagement and communications
Build strong partnerships and leverage volunteerism for an engaged community
Continue to create an inclusive community that celebrates diversity
Foster an environment of innovation and flexibility

This portion of the website will continue to be updated throughout the Term with relevant projects and plans.

Expand the employee training program to respond to the Service Delivery Review's (SDR) change readiness review to ensure the organization is poised for successful modernization and transformation
Continue regular stakeholder and community group consultation (i.e. EG advisory committees, school boards, conservation authority, library board, other municipalities, and development groups)
Support further expansion of corporate-wide customer service culture by focusing on increased public engagement and timely, transparent communications
Continue to build East Gwillimbury’s organizational culture by fostering a healthy, safe and inclusive work environment that celebrates diversity through employee education, cultural events, and a corporate policy review
Review Town practices regarding citizen engagement and Town meeting protocols to update the Council procedural by-law
Support development of the Town emergency response protocols through business continuity planning
Initiate the implementation of the new Town logo and enhanced brand standards
Transition water system to monthly billing cycle to provide more timely and relevant billing information for residents and businesses

Utilized a Firehouse Sub Public Safety Foundation Grant to purchase life saving medical equipment
Expanded training and development of fire captains
Completed annual emergency management training to ensure the municipality is prepared to respond to emergency operations and active threat incidents
Implementation of new budget and financial reporting system
Modernization of financial systems to enable online access for residents to accounts and payment options
Completed phone upgrades with enhanced resident focused features
Expanded GIS programming, dashboards and 3D models for corporate use

Five new parks opened in our community by end of summer 2019
Launched the Town’s first three day festival Tapestry of Taste Aug 9-11 in partnership with the Sharon Temple
Launched FAIR EG – Recreation Fee Subsidy program in March 2019
Expanded Engaged EG Volunteer Program to include additional training opportunities
Final year of Town’s Emerald Ash Borer (EAB) program on schedule and on budget
Operations Centre Phase 1 Construction Complete and Phase 2 facility construction has commenced
Health & Active Living Plaza public consultation sessions underway
Opened our newest staff office space, the Annex in May 2019
Completed the Civic Centre SmartFlower and Emergency Management Retro-fits
Town partnered with NewRoads Automotive for new Special Events vehicle

Development Fee & By-law Review partnership with Corporate Services
Updating the Towns Traffic policies will coincide with the Transportation Master Plan Update in Q2/Q3 2020
The consolidation of the Towns Traffic & Parking By-laws was completed in Q4 of 2019

Continued the ongoing CityView enhancement project, working towards improvements of electronic systems for online building permit submissions
Launched the first Virtual Committee of Adjustment and Development Review Committee (DRC) meetings
Improved and modernized department records keeping and information management practices

Continue focus on Public education/Prevention programs, events and campaigns such as:
- Beat the Heat
- Emergency Services Camp
- Emergency Preparedness Week
- Accessory Apartment Workshop for Realtors
- Evening with the Firefighters – Southlake Auction
- Guidelight Program
Received Firehouse Sub Grant Public Safety Foundation to support and enhance programs
Company Officer development
Corporate Emergency Management Training
Paid on-Call Recruit training
2019 Emergency Management Compliance on track
Tanker Shuttle Accreditation Planning

User Fee By-Law update underway with completion expected in 2019
Staff are working on reviewing internal processes and system to move towards a more self-serve, user friendly process in billing and customer service
New website development underway
Continue to develop knowledge base and needs assessment for technology to enhance resident experience.
Continue priority focus on information systems development to optimize organizational efficiency and effectiveness
Continue to work with YorkNet to expand fiber connectivity of Town facilities
Held first open-house of 2019, second to be held in October
Public engagement process to create a Town logo to complement the Official Coat of Arms is underway, contest to be launched in Fall 2019
In-House development of Strategic Plan

Acquired cyber insurance to protect the Town against cyber-attacks/threats
Updates to the Town’s No Smoking By-law approved to ensure all parks and municipal property are kept smoke-free (including cannabis)
Enhanced road claim forms and process for residents
Realignment and approval of Council Appointed Committees and Groups
Needs assessment for Electronic Document Management System
Procedural by-law review in progress (Expected completion Q4 2019)
Enhanced livestreaming with Council Chamber Upgrades

Endorsement of the Diversity and Inclusion Charter
Continue to engage with staff in relation to the My EG Survey results
Completed revision of Town policies including health & safety policies and procedures
Continue to focus on development of training programs for staff