Culture of municipal excellence header

Strategic priority

Foster a culture of service excellence, engagement, and transparency.

Strategic actions

  • Build an engaged and strategically aligned staff team to deliver high quality programs
  • Ensure strong fiscal responsibility and program delivery
  • Enhance Customer Service focused culture with increased engagement and communications
  • Build strong partnerships and leverage volunteerism for an engaged community
  • Continue to create an inclusive community that celebrates diversity
  • Foster an environment of innovation and flexibility

2021 projects

This portion of the website will continue to be updated throughout the Term with relevant projects and plans.
  • Expand the employee training program to respond to the Service Delivery Review's (SDR) change readiness review to ensure the organization is poised for successful modernization and transformation
  • Continue regular stakeholder and community group consultation (i.e. EG advisory committees, school boards, conservation authority, library board, other municipalities, and development groups)
  • Support further expansion of corporate-wide customer service culture by focusing on increased public engagement and timely, transparent communications
  • Continue to build East Gwillimbury’s organizational culture by fostering a healthy, safe and inclusive work environment that celebrates diversity through employee education, cultural events, and a corporate policy review
  • Review Town practices regarding citizen engagement and Town meeting protocols to update the Council procedural by-law 
  • Support development of the Town emergency response protocols through business continuity planning 
  • Initiate the implementation of the new Town logo and enhanced brand standards
  • Transition water system to monthly billing cycle to provide more timely and relevant billing information for residents and businesses

2020 projects

  • Utilized a Firehouse Sub Public Safety Foundation Grant to purchase life saving medical equipment
  • Expanded training and development of fire captains
  • Completed annual emergency management training to ensure the municipality is prepared to respond to emergency operations and active threat incidents
  • Implementation of new budget and financial reporting system 
  • Modernization of financial systems to enable online access for residents to accounts and payment options 
  • Completed phone upgrades with enhanced resident focused features
  • Expanded GIS programming, dashboards and 3D models for corporate use

2019 projects


Community parks, recreation & culture

  • Five new parks opened in our community by end of summer 2019
  • Launched the Town’s first three day festival Tapestry of Taste Aug 9-11 in partnership with the Sharon Temple
  • Launched FAIR EG – Recreation Fee Subsidy program in March 2019
  • Expanded Engaged EG Volunteer Program to include additional training opportunities
  • Final year of Town’s Emerald Ash Borer (EAB) program on schedule and on budget
  • Operations Centre Phase 1 Construction Complete and Phase 2 facility construction has commenced
  • Health & Active Living Plaza public consultation sessions underway
  • Opened our newest staff office space, the Annex in May 2019
  • Completed the Civic Centre SmartFlower and Emergency Management Retro-fits
  • Town partnered with NewRoads Automotive for new Special Events vehicle

Community infrastructure & environmental services

  • Development Fee & By-law Review partnership with Corporate Services
  • Updating the Towns Traffic policies will coincide with the Transportation Master Plan Update in Q2/Q3 2020
  • The consolidation of the Towns Traffic & Parking By-laws was completed in Q4 of 2019

Development services

  • Continued the ongoing CityView enhancement project, working towards improvements of electronic systems for online building permit submissions
  • Launched the first Virtual Committee of Adjustment and Development Review Committee (DRC) meetings
  • Improved and modernized department records keeping and information management practices

Emergency community safety services

  • Continue focus on Public education/Prevention programs, events and campaigns such as:
    • Beat the Heat
    • Emergency Services Camp
    • Emergency Preparedness Week
    • Accessory Apartment Workshop for Realtors
    • Evening with the Firefighters – Southlake Auction
    • Guidelight Program
  • Received Firehouse Sub Grant Public Safety Foundation to support and enhance programs
  • Company Officer development
  • Corporate Emergency Management Training
  • Paid on-Call Recruit training
  • 2019 Emergency Management Compliance on track    
  • Tanker Shuttle Accreditation Planning

Corporate services

  • User Fee By-Law update underway with completion expected in 2019
  • Staff are working on reviewing internal processes and system to move towards a more self-serve, user friendly process in billing and customer service
  • New website development underway
  • Continue to develop knowledge base and needs assessment for technology to enhance resident experience.
  • Continue priority focus on information systems development to optimize organizational efficiency and effectiveness
  • Continue to work with YorkNet to expand fiber connectivity of Town facilities
  • Held first open-house of 2019, second to be held in October
  • Public engagement process to create a Town logo to complement the Official Coat of Arms is underway, contest to be launched in Fall 2019
  • In-House development of Strategic Plan

Legal and clerks

  • Acquired cyber insurance to protect the Town against cyber-attacks/threats
  • Updates to the Town’s No Smoking By-law approved to ensure all parks and municipal property are kept smoke-free (including cannabis)
  • Enhanced road claim forms and process for residents
  • Realignment and approval of Council Appointed Committees and Groups
  • Needs assessment for Electronic Document Management System 
  • Procedural by-law review in progress (Expected completion Q4 2019)
  • Enhanced livestreaming with Council Chamber Upgrades

Human resources

  • Endorsement of the Diversity and Inclusion Charter
  • Continue to engage with staff in relation to the My EG Survey results
  • Completed revision of Town policies including health & safety policies and procedures
  • Continue to focus on development of training programs for staff