The Town of East Gwillimbury (EG) issues monthly water and sewer bills for all residents that are on Town water/sewer.
New monthly billing to begin April 1st 2021
Monthly billing begins in April 2021. Please refer to our monthly billing transition for full details on the transition.
Online account access and e-billing for water accounts
Residents can now register to access tax bills online and receive e-bills via the Town's new online portal! This new safe and secure online portal will allow residents to:
View account balances
View account transactions
View your bills
Receive your water bills via email
To set-up your account, find your 5-digit access code on your water bill and click below to log in!
Landlords, please note that only the current primary account holder is eligible to sign up for e-billing. If the landlord signs up for e-bills through the online portal, the tenant will no longer receive a mailed copy of the water bill. Please see the Opening a Tenant Water Account Form for more information.
The water and sewer bills for each area are billed monthly with the due date being the last business day of the month.
Water and sewer bill
Understanding your water/sewer bill
Review the following information to learn how to read your water/sewer bill.
This document is available in additional formats. For further assistance, please contact customer service.
Utility billing: This is the bill for your water and sewer service and water usage.
Account number: This is your water/sewer account number.
Service address: This is the service address for the water/sewer services on this bill.
Billing date: This is the date your bill was calculated.
Batch number: This is an internal billing batch number used to prepare your bill.
Bill from/bill too: This is the start and end date for the billing period. The billing cycle is monthly.
Due date: This is the due date of your bill.
Name/address: This is the name and address where your utility bill is sent.
Cheque payments: This is who to make your cheque payable to and the amount of your payment.
Account balance due by: This is the amount payable on or before the due date.
Account balance due after: This is the amount payable after the due date which includes penalty. Note: penalty is applied monthly.
PIN number: This is your PIN number or access code which will be required to access the online portal service.
Last payment made: This is the date and amount of your last payment.
Balance forward: This is the balance on your account when the bill was prepared.
Sewer fixed charge: This charge is the fixed rate for the sewer service. The revenue from this charge goes towards the maintenance, repair, and eventual replacement of the network of underground pipes that remove the waste and wastewater from your home.
Water fixed charge: This charge is the fixed rate for the water service. The revenue from this charge goes towards the maintenance, repair, and eventual replacement of the network of underground pipes that brings the clean/safe water to your home.
Metered usage-Sewer : This is calculated based on your water consumption. The wastewater will travel through the infrastructure to a treatment facility where it will undergo a treatment process to be cleaned and returned to Lake Ontario.
Metered usage-Water: This portion of your bill is calculated based on how many cubic meters of water your household consumed in this billing period. This is obtained by getting a read off your water meter. One cubic meter of water equals 1000 litres.
Water meter number: This is the number on your water meter. Each water meter has a number specific to that meter.
Read date: This is the date that your water meter was read for this billing.
Current reading: This is the read obtained off your water meter (in cubic meters).
Previous meter read date: This is the previous day your meter was read.
Previous reading: This is the previous reading on your meter. (in cubic meters)
Consumption: This is the total cubic meters you used this billing cycle.
Account balance due by: This is the amount payable on or before the due date.
Account balance due after: This is the amount payable after the due date which in includes penalty.
2023 commercial/industrial and multi residential rates
Service
Meter Size
Fixed Charge Per Month
Usage (variable)
Water
5/8" and 3/4"
1"
1.5"
2"
3"
4"
6"
$23.00
$34.50
$53.67
$76.67
$130.33
$207.00
$398.67
Less than 35m3= $2.28 m3
More than 35m3= $3.00m3
Wastewater(sewer)
5/8" and 3/4"
1"
1.5"
2"
3"
4"
6"
$23.00
$34.50
$53.67
$76.67
$130.33
$207.00
$398.67
$2.19m3
Usage/variable charges
The usage charge is based on the consumption of water used per billing period. To lower this rate, you can implement water conservation techniques. Visit the Region of York to learn more about how you and your family can help lower your usage charge and conserve water.
Delivery/fixed charge
The delivery charges are a fixed rate to ensure that every time you turn on the taps in your home, there is clean, safe drinking water available and the dirty water is taken away in the wastewater system.
Low-income seniors and low-income disabled persons water deferral program
The Town of East Gwillimbury offers a Seniors, Low-income Seniors, Low-income Disabled Homeowners deferral program. This program allows for qualifying homeowners to defer 50% of the monthly fixed/delivery charges to the tax account. This amount acts as a lien against the property until the time in which the home is sold or a change in title occurs. All deferral monies must be repaid to the Town of East Gwillimbury at that time.
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