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Culture of municipal excellence

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Strategic Priority

Foster a culture of service excellence, engagement, and transparency

Strategic Actions

  • Build an engaged and strategically aligned staff team to deliver high quality programs
  • Ensure strong fiscal responsibility and program delivery
  • Enhance Customer Service focused culture with increased engagement and communications
  • Build strong partnerships and leverage volunteerism for an engaged community
  • Continue to create an inclusive community that celebrates diversity
  • Foster an environment of innovation and flexibility

2021 Projects

This portion of the website will continue to be updated throughout the Term with relevant projects and plans.

  • Expand the employee training program to respond to the Service Delivery Review's (SDR) change readiness review to ensure the organization is poised for successful modernization and transformation
  • Continue regular stakeholder and community group consultation (i.e. EG advisory committees, school boards, conservation authority, library board, other municipalities, and development groups)
  • Support further expansion of corporate-wide customer service culture by focusing on increased public engagement and timely, transparent communications
  • Continue to build East Gwillimbury’s organizational culture by fostering a healthy, safe and inclusive work environment that celebrates diversity through employee education, cultural events, and a corporate policy review
  • Review Town practices regarding citizen engagement and Town meeting protocols to update the Council procedural by-law 
  • Support development of the Town emergency response protocols through business continuity planning 
  • Initiate the implementation of the new Town logo and enhanced brand standards
  • Transition water system to monthly billing cycle to provide more timely and relevant billing information for residents and businesses


    • Utilized a Firehouse Sub Public Safety Foundation Grant to purchase life saving medical equipment
    • Expanded training and development of fire captains
    • Completed annual emergency management training to ensure the municipality is prepared to respond to emergency operations and active threat incidents
    • Implementation of new budget and financial reporting system 

    • Modernization of financial systems to enable online access for residents to accounts and payment options

    •  Completed phone upgrades with enhanced resident focused features

    • Expanded GIS programming, dashboards and 3D models for corporate use


    Community Parks, Recreation & Culture

    Community Infrastructure & Environmental Services

    • Development Fee & By-law Review partnership with Corporate Services
    • Updating the Towns Traffic policies will coincide with the Transportation Master Plan Update in Q2/Q3 2020
    • The consolidation of the Towns Traffic & Parking By-laws was completed in Q4 of 2019

    Development Services

    • Continued the ongoing CityView enhancement project, working towards improvements of electronic systems for online building permit submissions
    • Launched the first Virtual Committee of Adjustment and Development Review Committee (DRC) meetings
    • Improved and modernized department records keeping and information management practices

    Emergency Community Safety Services

    • Continue focus on Public education/Prevention programs, events and campaigns such as:
      Beat the Heat
      Emergency Services Camp
      Emergency Preparedness Week
      Accessory Apartment Workshop for Realtors
      Evening with the Firefighters – Southlake Auction
      Guidelight Program
    • Received Firehouse Sub Grant Public Safety Foundation to support and enhance programs
    • Company Officer development
    • Corporate Emergency Management Training
    • Paid on-Call Recruit training
    • 2019 Emergency Management Compliance on track    
    • Tanker Shuttle Accreditation Planning

    Corporate Services

    • User Fee By-Law update underway with completion expected in 2019
    • Staff are working on reviewing internal processes and system to move towards a more self-serve, user friendly process in billing and customer service
    • New website development underway
    • Continue to develop knowledge base and needs assessment for technology to enhance resident experience.
    • Continue priority focus on information systems development to optimize organizational efficiency and effectiveness
    • Continue to work with YorkNet to expand fiber connectivity of Town facilities
    • Held first open-house of 2019, second to be held in October
    • Public engagement process to create a Town logo to complement the Official Coat of Arms is underway, contest to be launched in Fall 2019
    • In-House development of Strategic Plan

    Legal and Clerks

    • Acquired cyber insurance to protect the Town against cyber-attacks/threats
    • Updates to the Town’s No Smoking By-law approved to ensure all parks and municipal property are kept smoke-free (including cannabis)
    • Enhanced road claim forms and process for residents
    • Realignment and approval of Council Appointed Committees and Groups
    • Needs assessment for Electronic Document Management System 
    • Procedural by-law review in progress (Expected completion Q4 2019)
    • Enhanced livestreaming with Council Chamber Upgrades

     Human Resources

    • Endorsement of the Diversity and Inclusion Charter
    • Continue to engage with staff in relation to the My EG Survey results
    • Completed revision of Town policies including health & safety policies and procedures
    • Continue to focus on development of training programs for staff