F.A.Q.
Waste Management
1. When is waste/recyclables collected?
Refer to the 2007 - 2008 Waste & Recycling Collection Calendar
2. What is collected?
What Goes Where? - A Household Guide to Municipal Collection Programs.
3. Where can I dispose of waste that is not collected?
Waste that is not collected with regular garbage can be disposed of at one of the York Region Transfer Stations, refer to Other Waste for further details on these facilities.
4. What happens to collection on statutory holidays?
Most statutory holidays fall on a Monday and since the Town does not collect on Mondays, collection is not affected. For statutory holidays that occur on days other than Monday, collection is pushed forward one day. For specific days Refer to the 2007 - 2008 Waste & Recycling Collection Calendar
5. Can containers other than blue boxes be used for recyclables?
No, as the Ministry of Labour and contractor's unions require certain container characteristics for safety reasons. Newspapers and cardboard (size limitations) can be tied in small bundles.
6. What do I do if my waste and recyclables were not collected on my collection day?
For missed collection or collection inquiries, please call the Town's contractor, Turtle Island at 1-866-421-5625.
7. Previous owners have moved and left their garbage. Who is responsible for this?
There are bag limits for residential and commercial units respectively. Regardless, the new owner is still responsible to dispose of left-behind waste from previous owners.
8. Is there a pick-up for large items?
In addition to the bag limits, some large items will be accepted with garbage. For a list of these items, Click Here. Other large items not listed can be brought to one of the York Region Transfer Stations, refer to Other Waste for further details on these facilities.
9. Who is responsible to remove waste deposited on an individual's property that was left by an unknown party?
The property owner is still responsible.
10. Who is responsible for animal control?
a. The Department will only pick up dead wildlife on Town roads only. Any dead wildlife on the Region of York roads may be reported to the Region at 905-895-1200 ext. 5200.
b. Any dead domestic animals, or any problems with dogs (barking, running loose, etc.) in all areas of the Town, falls under the jurisdiction of the Building and By-laws Department and may be reported to the Animal Control Officer at 1-800-898-8606.
c. The Town does not pick up any animal, alive, dead, domestic or wild on private property.
Dead animals on private property - call a local animal control contractor from the yellow pages
Live animals, injured or otherwise, on private property - call Humane Society (905-898-7122)
Rabid animals anywhere; roads, private property, etc., call the Region of York Health Department - 905-895-4511.
11. How many Blue Boxes / Green Bins can I use?
As many as you wish to purchase through the Town. They may be obtained at the Community Programs & Infrastructure Department for a cost of $8.22 for a blue box, $5.00 for a kitchen pail and $20.00 for a green bin (green bin and kitchen pail sold seperately). *prices include applicable taxes and are subject to change without notice
12. If I want to dispose of more garbage than the bag limit allows, are bag tags available?
Since the Town presently does not utilize a user pay waste collection system, additional bag tags are not available. Therefore, the bag limits must be complied with and are:
Residential Premises : Effective September 17, 2007 the number of Garbage Containers put out for collection shall not exceed three (3) for each collection day. Effective April 1, 2008 the number of Garbage Containers put out for collection shall not exceed two (2) for each collection day.
Commercial or Industrial Premises : Effective September 17, 2007 the number of Garbage Containers put out for collection shall not exceed eight (8) for each collection day. Effective April 1, 2008 the number of Garbage Containers put out for collection shall not exceed four (4) for each collection day.
Extra waste can be disposed of at one of the York Region Transfer Stations, refer to Other Waste for further details on these facilities.
Roads
1. When will roads be swept?
Refer to the Roads section.
2. When will roads be plowed/salted?
Refer to the Roads section.
3. Why is more snow deposited at the end of my driveway than my neighbours?
Refer to the Roads section.
4. Is parking allowed on town roads during winter months?
Refer to the Roads section.
5. When is routine road maintenance carried out?
Refer to the Roads section.
6. What roads within the Town fall under the Town's jurisdiction?
Refer to the Roads section.
7. What does the Town do to control dust on gravel roads?
Refer to the Roads section.
8. Who is responsible for tree maintenance or removal?
Refer to the Roads section.
Sidewalks
1. What sidewalks receive snow removal services?
Refer to the Sidewalks section.
2. How and when are sidewalk repairs carried out?
Refer to the Sidewalks section.
3. How are sidewalk locations determined?
Refer to the Sidewalks section.
Streetlights
1. How and when does a defective streetlight get repaired?
Refer to the Streetlight section.
2. Are new Streetlights ever added?
Refer to the Streetlight section.
Water and Sewer
1. How can I test the water from my tap?
For those connected to municipal water, the Town is required by Provincial legislation to ensure that the water quality within the water main meets the Provincial drinking water quality standards. The testing of water within a residential or commercial unit or private wells is the responsibility of the owner. Contact the Region's Department of Health at 905-895-4511 for private testing guidelines. See the Water and Sewer section for further information.
2. Can the Town locate my water service line and sewer line?
Refer to the Locates section.