> Home Page > Services > Roads and Traffic > F.A.Q.

F.A.Q.

Which roads in the Town are under the jurisdiction of the Town and which are under the jurisdiction of other road authorities?

There are roads under Town jurisdiction, Region jurisdiction and Provincial jurisdiction in East Gwillimbury.

The Town of East Gwillimbury Road Inventory map outlines the roads and their jurisdiction:

  • The Town of East Gwillimbury in red
  • York Region in green
  • Ministry of Transport in yellow

Further information can be found on York Region’s websitelinks to external site 

Problems in Town rights-of-way can be reported through Customer service customerservice@eastgwillimbury.ca

Requests will be referred to the appropriate person(s) for follow-up.

How can I report a problem on a Region Road or make a request for information relating to a Region Road.

Problems on Region roads can be reported by calling the Region at 905-895-1200 and asking for Roads Dispatch. General information requests can also be made by calling the same number and asking for the appropriate department.

Why is the speed limit so high/low?
The Highway Traffic Act defines statutory speed limits in developed and rural areas as 50 kph and 80 kph respectively. The Town uses the statutory limit on most subdivision roads but reduces speed limits in school zones, park areas and sensitive areas to 40 kph.

What can be done to reduce speeding on my street?
York Regional Police can be called directly to request speed enforcement in areas where speeding vehicles are commonplace. The phone number (for non-emergencies) is 1-866-876-5423. the YRP may also be contacted through the Road Watch program at YRP.ca. A written notification is received directly by the YRP when a form is submitted.

How can I have the speed limit reduced on my street?
The speed limits on most roads under Town jurisdiction, is under the statutory speed limits defined in the Highway Traffic Act. Residents can make a written request to the Engineering and Environmental Services Department to have the speed limit reviewed on roads under Town jurisdiction.

A successful petition from a resident on the specific section of road is required. The Petition requires that:

  • At least 65% of the residents in the affected area respond to the petition and
  • At least 65% of the residents who responded to the petition must be in support of the proposed speed limit revision

After a successful petition has been submitted to the Town, an investigation by staff will determine if it is technically warranted.

How can I make a request to have a stop sign installed on my street?
The Town can only install stop signs on roads under Town jurisdiction. If a request for a stop sign in a particular location is submitted in writing, Town staff survey the intersection and analyze pedestrian and vehicular traffic and history of accidents and determine through policy if a stop sign is warranted.

How can I make a request to have a Cross Walk or School Crossing installed?
The Town can only implement Cross Walks or School Crossings on roads under Town jurisdiction. If a written request is submitted to the Town, staff will conduct field and warrant studies based on policy to determine if it is recommended.

Who do I contact to have road surface irregularities repaired?
York Region can be called at 905-895-1200 to report problems on Region Roads and the Town can be called at 905-478-4282 to report problems on roads under Town jurisdiction. Please refer to the road ownership map for a graphic display of road ownership.

How can I have drainage problems in my roadside ditch repaired?
Roadside ditches on Region roads are maintained by the Region can be reported by calling the Region Roads Dispatch at 905-895-1200. Issues on Town roadside ditches can be reported by calling 905-478-4282, or by email at: customerservice@eastgwillimbury.ca

Please refer to the road ownership map on the Region’s website for a graphic display of Town and Region roads.

Who do I call for tree trimming and removal?
The Town only trims trees and removes and replaces trees within Town road allowances and parks. If you notice a tree on a Town road allowance, please contact Customer Service at 905-478-4282, or by email at: customerservice@eastgwillimbury.ca

Who should I contact to report snow removal problems?
York Region Roads Dispatch should be contacted for snow removal issues on Region Roads at 905-895-1200. The scheduling of snow removal on Town roads is carried out based as the road class as defined in the Province of Ontario Minimum Maintenance Standards. Plowing and sanding/salting depends on depth of snowfall, location, temperatures, time of day and many other factors. Routes are pre-determined with higher volume roads receiving priority.

Please refer to the road ownership map on the Region’s website for a graphic display of Town and Region roads. Please note that the disposition of snow from driveways onto the road is not permitted.

For more information please visit the Winter Snow Clearing FAQ page

Who do I contact for concerns related to the usage of Town roads by heavy trucks?
On roads under jurisdiction of the Town, No Heavy Trucks signs can be installed if those trucks are deemed to be a safety hazard, if they are deleterious to the condition of the road or if they create undesirable conditions for local residents. Please contact Customer Service.

For unsafe driving or speeding trucks, York Regional Police can be called directly to request speed enforcement. The phone number (for non-emergencies) is 1-866-876-5423

Who do I speak to about parking concerns on Town roads?
The Town has a bylaw to identify locations and times during which there are parking prohibitions. Questions about the bylaw can be directed to the Bylaws Department at the Civic Centre at 905-478-4282.

How do I make a request to have traffic calming measures installed on a Town road?
The Town can only install traffic calming measures on roads under Town jurisdiction.

A successful petition from a resident on the specific section of road is required. The Petition requires at least 65% of the residents in the affected area respond to the petition and support the proposed traffic calming revision 

After a successful petition has been submitted to the Town, an investigation by staff will determine if it is  warranted. Residents can make a written request to the Town.

Who do I call to request additional traffic signage?
Contact York Region if you have a request for the installation of additional traffic safety signage on a Region Road. The Town’s Engineering and Environmental Services Department can be contacted for the installation of additional signage on Town roads. Please note that both municipalities try and minimize the amount of signage on roads to reduce “sign pollution” and driver distraction. If a written request is submitted, staff will conduct a field investigation to determine if the sign is warranted.

Please refer to the road ownership map on the Region’s website for a graphic display of Town and Region roads.

What should I do with sand that has been swept off my driveway onto the road for spring cleanup by the streetsweeper?

Commencement varies depending on weather conditions. All ice across town must be melted and roads must not be too wet since it is very difficult if not impossible to sweep saturated and frozen material.Sand can be swept onto the roadway in early spring to be picked up by the streetsweeper. Sand on the road SHOULD NOT be swept into piles but should be left on the road close to the curb in a layer of uniform depth. Large piles are very difficult for the sweeper to pick up, cause premature wear to equipment and slow down sweeping operations significantly.

Why is a vacuum truck used to clean out catchbasins in the spring?
During the winter, some of the sand used to improve safety on Town roads makes its way into catchbasins. This sand can plug up stormsewers and some of it will eventually make its way into the local watercourse. Every spring, a contractor cleans out the sumps of all catchbasins with a vacuum truck to minimize these issues. The removed sand is disposed of in an appropriate licensed location.

Spring street sweeping and catch basin maintenance occurs in the spring once ice has melted from the catch basins.

Why do the roads have so much sand on them?
To reduce the affect on the environment, the Town uses 90% sand and 10% salt mixture. Because of this, more material is required to minimize ice and snow dangers. Despite this, the Town has implemented new initiatives over the past couple of years to actually reduce the amount of material spread on the roads.

Why are the roads in such bad condition in the spring and why are there weight restrictions?
In the spring, ice created by water drawn up into the road by capillary action melts. Before the subgrade thaws and the water can drain, the trapped water causes the road base to become saturated and the road loses some of its structural integrity. Heavy vehicles can severely damage the road; therefore load restrictions must be imposed until the water has a chance to drain returning the road to a stable condition.

Sidewalks

1. What sidewalks receive snow removal services?

Refer to the Sidewalks section.

2. How and when are sidewalk repairs carried out?

Refer to the Sidewalks section.

3. How are sidewalk locations determined?

Refer to the Sidewalks section.