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Monthly Billing

New changes to your water bill

Effective April 1, 2021, the Town of East Gwillimbury will be transitioning all customers billed on a quarterly basis, to monthly billing. Water meters will also be read monthly.

Benefits of monthly billing for customers

  • Smaller and more consistent bill amounts
  • Consumption is monitored more frequently, and benefits include:

                Detecting potential leaks in the household earlier; saving water and money

                Ability to monitor user habits and high fluctuations in usage

How will the transition to monthly billing happen?

Water and Sewer bills in EG were previously billed every three months, as follows:

  • Holland Landing: January, April, July & October

  • Sharon & Mount Albert: February, May, August & November

  • River Drive Park, Harvest Hills & Queensville: March, June, September & December

The transition to Monthly billing will begin in the month of April, all customers will receive a bill:

Holland Landing

 The April bill will cover fixed charges and usage between January 1, 2021 and March 31, 2021.

Billing Month

Fixed Charge Amount

Period Covered

Prior to Transition

$70/service

3 months

April

$70/service

Jan 1 – March 31 (3 months)

May and ongoing

$23/service

April 1-30 (1 month)


Sharon & Mount Albert

 The April bill will cover fixed charges and usage between February 1, 2021 and March 31, 2021.

Billing Month

Fixed Charge Amount

Period Covered

Prior to Transition

$70/service

3 months

April

$46/service

Feb 1 – March 31 (2 months)

May and ongoing

$23/service

April 1-30 (1 month)


River Drive Park, Harvest Hills & Queensville

 The April bill will cover fixed charges and usage between March 1, 2021 to March 31, 2021.

Billing Month

Fixed Charge Amount

Period Covered

Prior to Transition

$70/service

3 months

April

$23/service

March 1 – March 31 (1 month)

May and ongoing

$23/service

April 1-30 (1 month)


All customers will be billed monthly in May which will cover any fixed charges and usage accumulated between April 1, 2021 and April 30, 2021.

Will the due date on my bill change?

Yes, transitioning to monthly billing will result in a change of due date beginning in April. Bills will now be due on the last business day of the month, rather then the 20th of the month.

What should I expect if I am enrolled in the pre-authorized payment plan?

If you are enrolled in our quarterly pre-authorized payment plan, payments will continue to be withdrawn on the due date.

Monthly Billing - Consent Form Button 

Due dates will be monthly, rather than quarterly beginning in April on the last business day of each month. For customers that are enrolled in our monthly equal payment plan, there will be no changes and payments will continue to be withdrawn on the 19th of each month.

If you wish to discontinue your pre-authorized payment plan or equal payment plan at any time, please contact the Town's water department.

How do I sign up for pre-authorized payment?

The Town of East Gwillimbury offers two pre-authorized payment plans for the payment of water/wastewater bills.

Option One (PAP)

The full billed amount would be withdrawn on the bill due date (monthly).

Option Two (EPP)

An estimated annual usage is determined and divided by 12 monthly payments. Withdrawals will occur on the 19th of each month.

To enroll, please complete our Pre-authorized Payment Plan Form.

Can I view my bills online?

All residents can now access their water accounts online to:

  • View account balances
  • View account transactions
  • View previous bill(s)

If you would like to register for safe access to your account, please visit www.eastgwillimbury.ca/onlineportal

To register, you will need the 5-digit pin found on your water bill to login.

Who can I contact if I have more questions regarding monthly billing?

For additional questions, please contact the Water Department