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Changes to Waste Collection

The Town of East Gwillimbury has recently signed a new contract with waste collection contractor GFL. As part of that contract the Town has realigned the collection schedule and added a new email wasteline@gflenv.comlinks to external siteand phone number l 1-866-421-5625 for more information about missed collections and broken bins.

New Collection Days

Waste and recycling collection routes are changing as of January 1, 2018.

To provide a more efficient, balanced collection program, several routes were altered. 

You can check to see if your day has changed by using the below address look-up tool or by downloading the Town's Recycle Coach app on Google Play or the Apple Store. Note these dates are effective January 1, 2018. Please follow your regular collection schedule until that time. 

Collection Day Look Up

Missed Collection or Collection Inquiries

As part of the new contract the Town has negotiated enhanced Customer Service for residents including an enhanced website which includes tracking of trucks and a dedicated Customer Service line directly through GFL.

Residents can now call 1-866-421-5625 or email wasteline@gflenv.comlinks to external site for more information about missed collections and broken bins. 

Broken Bins

As of January 1, 2018, residents will be required to contact GFL at 1-866-421-5625 or  wasteline@gflenv.com to obtain a replacement green bin or recycling bin if the container issued by the Town has been damaged. 


Potential Future Changes

The Town held a public meeting on Wednesday, November 22 to receive feedback from the public on which  enhanced features residents would like the Town to consider as part of the new contract. The display boards from the meeting are available below:
Display boards button

Part of the changeover in the process is the opportunity for residents to request enhanced services. Some of the enhanced services being considered include:

Proposed Bag Tag Program

Currently, the Town of East Gwillimbury limits residential garbage pick up to two bags, every second week. If you have additional garbage you are required to take your waste to a York Region drop-off facility that charges a minimum of $10 for every drop off, or hire private collection services (such as 1-800-got-junk).

The new program proposes keeping the two bag, every second week limit but would allow residents to purchase bag tags from the Town.

This would eliminate the travel time for additional drop offs, and help eliminate illegal dumping in the community.

Proposed Removal of Exemption List 

In conjunction with the new bag tag program, the Town is also proposing to eliminate the waste collection exemption list which has allowed certain properties to have a higher limit of bags every two weeks. This list is less than 800 properties but amounts to over 100,000 bags per year. By standardizing this process the Town would save approximately $40,000 to $200,000 each year in disposal costs while providing the same level of service to all residential properties.

Proposed Textile Collection Program

The Town has received several resident requests to partake in textile collection programs over the last several years. Potential options could include textile collection bins or curbside giveaway day.