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Quality programs and services

Quality Programs and Services - headerStrategic Priority

Provide affordable programs and services which celebrate our quality of place, culture, heritage, and natural environment while promoting a healthy, inclusive, and safe community

Strategic Actions

  • Continue to develop high quality programs that promote healthy and active living that encompass the diverse interests of our residents
  • Provide programs and services that are inclusive, affordable, and accessible to all residents
  • Continue to build and leverage natural heritage features, allowing residents to connect with the environment
  • Continue to advocate for a safe and livable community for our residents while leveraging opportunities and partnerships
  • Continue to support and promote the arts, culture and heritage of East Gwillimbury

Current Projects

This portion of the website will continue to be updated throughout the Term with relevant projects and plans.


Emergency Community Safety Services


  • Initiated and completed the following education/prevention programs, events, and campaigns:
    • Smoke/CO Alarm Program
    • Guidelight Program
    • Adapted education programs to meet guidelines and pandemic restrictions
  • Increased staffing level to meet inspection requirements
  • Met legislative requirements for Provincial Emergency Management Compliance
  • Tanker Shuttle Accreditation renewed
  • Enhanced specialty rescue programs with new equipment and training



Community Parks, Recreation & Culture

Community Infrastructure & Environmental Services

Development Services

  • Implemented new processes to improve customer experience for residents, stakeholders and Council, e.g. revised the site plan process and improved notice signage for Committee of Adjustments applications
  • Updated and simplified development agreements

Emergency Community Safety Services

  • Continue focus on Public education/Prevention programs, events and campaigns such as:
    Beat the Heat
    Emergency Services Camp
    Emergency Preparedness Week
    Accessory Apartment Workshop for Realtors
    Evening with the Firefighters – Southlake Auction
    Guidelight Program
  • Received Firehouse Sub Grant Public Safety Foundation to support and enhance programs
  • Aerial pumper/driver training
  • Company Officer development
  • Corporate Emergency Management Training
  • Paid on-Call Recruit training
  • Aerial Apparatus Delivered
  • Emergency Plan and By-law Update (Annual Compliance update)
  • 2019 Emergency Management Compliance on track    
  • Tanker Shuttle Accreditation Planning
  • Traffic/parking by-law update planned for September 2019
  • Idling Control By-law approved in July 2019
  • Smoking By-law joint report with Legal approved in June 2019
  • Continuation of Town’s positive ticket program

Corporate Services

  • 2018 year-end audit and financial statements completed with enhanced resident-focused documents
  • Development Charge By-law Update complete (Bill 108 changes to DC legislation, review and sensitivity analysis underway)
  • User Fee By-Law update underway with completion expected in 2019
  • Staff are working on reviewing internal processes and system to move towards a more self-serve, user friendly process in billing and customer service
  • New website development underway
  • Continue to develop knowledge base and needs assessment for technology to enhance resident experience.
  • Continue priority focus on information systems development to optimize organizational efficiency and effectiveness
  • Continue to work with YorkNet to expand fiber connectivity of Town facilities

Legal and Clerks

  • Acquired cyber insurance to protect the Town against cyber-attacks/threats
  • Updates to the Town’s No Smoking By-law approved to ensure all parks and municipal property are kept smoke-free (including cannabis)
  • Enhanced road claim forms and process for residents