Culture of municipal excellence

Strategic Priority
Foster a culture of service excellence, engagement, and transparency
Strategic Actions
- Build an engaged and strategically aligned staff team to deliver high quality programs
- Ensure strong fiscal responsibility and program delivery
- Enhance Customer Service focused culture with increased engagement and communications
- Build strong partnerships and leverage volunteerism for an engaged community
- Continue to create an inclusive community that celebrates diversity
- Foster an environment of innovation and flexibility
2021 Projects
This portion of the website will continue to be updated throughout the Term with relevant projects and plans.
- Expand the employee training program to respond to the Service Delivery Review's (SDR) change readiness review to ensure the organization is poised for successful modernization and transformation
- Continue regular stakeholder and community group consultation (i.e. EG advisory committees, school boards, conservation authority, library board, other municipalities, and development groups)
- Support further expansion of corporate-wide customer service culture by focusing on increased public engagement and timely, transparent communications
- Continue to build East Gwillimbury’s organizational culture by fostering a healthy, safe and inclusive work environment that celebrates diversity through employee education, cultural events, and a corporate policy review
- Review Town practices regarding citizen engagement and Town meeting protocols to update the Council procedural by-law
- Support development of the Town emergency response protocols through business continuity planning
- Initiate the implementation of the new Town logo and enhanced brand standards
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Transition water system to monthly billing cycle to provide more timely and relevant billing information for residents and businesses
- Utilized a Firehouse Sub Public Safety Foundation Grant to purchase life saving medical equipment
- Expanded training and development of fire captains
- Completed annual emergency management training to ensure the municipality is prepared to respond to emergency operations and active threat incidents
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Implementation of new budget and financial reporting system
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Modernization of financial systems to enable online access for residents to accounts and payment options
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Completed phone upgrades with enhanced resident focused features
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Expanded GIS programming, dashboards and 3D models for corporate use
- Five new parks opened in our community by end of summer 2019
- Launched the Town’s first three day festival Tapestry of Taste Aug 9-11 in partnership with the Sharon Temple
- Launched FAIR EG – Recreation Fee Subsidy program in March 2019
- Expanded Engaged EG Volunteer Program to include additional training opportunities
- Final year of Town’s Emerald Ash Borer (EAB) program on schedule and on budget
- Operations Centre Phase 1 Construction Complete and Phase 2 facility construction has commenced
- Health & Active Living Plaza public consultation sessions underway
- Opened our newest staff office space, the Annex in May 2019
- Completed the Civic Centre SmartFlower and Emergency Management Retro-fits
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Town partnered with NewRoads Automotive for new Special Events vehicle
- Development Fee & By-law Review partnership with Corporate Services
- Updating the Towns Traffic policies will coincide with the Transportation Master Plan Update in Q2/Q3 2020
- The consolidation of the Towns Traffic & Parking By-laws was completed in Q4 of 2019
- Continued the ongoing CityView enhancement project, working towards improvements of electronic systems for online building permit submissions
- Launched the first Virtual Committee of Adjustment and Development Review Committee (DRC) meetings
- Improved and modernized department records keeping and information management practices
- Continue focus on Public education/Prevention programs, events and campaigns such as:
Beat the Heat
Emergency Services Camp
Emergency Preparedness Week
Accessory Apartment Workshop for Realtors
Evening with the Firefighters – Southlake Auction
Guidelight Program - Received Firehouse Sub Grant Public Safety Foundation to support and enhance programs
- Company Officer development
- Corporate Emergency Management Training
- Paid on-Call Recruit training
- 2019 Emergency Management Compliance on track
- Tanker Shuttle Accreditation Planning
- User Fee By-Law update underway with completion expected in 2019
- Staff are working on reviewing internal processes and system to move towards a more self-serve, user friendly process in billing and customer service
- New website development underway
- Continue to develop knowledge base and needs assessment for technology to enhance resident experience.
- Continue priority focus on information systems development to optimize organizational efficiency and effectiveness
- Continue to work with YorkNet to expand fiber connectivity of Town facilities
- Held first open-house of 2019, second to be held in October
- Public engagement process to create a Town logo to complement the Official Coat of Arms is underway, contest to be launched in Fall 2019
- In-House development of Strategic Plan
- Acquired cyber insurance to protect the Town against cyber-attacks/threats
- Updates to the Town’s No Smoking By-law approved to ensure all parks and municipal property are kept smoke-free (including cannabis)
- Enhanced road claim forms and process for residents
- Realignment and approval of Council Appointed Committees and Groups
- Needs assessment for Electronic Document Management System
- Procedural by-law review in progress (Expected completion Q4 2019)
- Enhanced livestreaming with Council Chamber Upgrades
- Endorsement of the Diversity and Inclusion Charter
- Continue to engage with staff in relation to the My EG Survey results
- Completed revision of Town policies including health & safety policies and procedures
- Continue to focus on development of training programs for staff
2020
2019
Community Parks, Recreation & Culture
Community Infrastructure & Environmental Services
Development Services