Response to COVID-19

Posted March 31, 2020

All Town outdoor recreational amenities such as sports fields, playgrounds, basketball courts, skate parks, bike parks, picnic areas, park shelters, and community gardens are closed as per the Province’s Emergency Closure Order. For a full list of updates and frequently asked questions please visit our dedicated COVID-19 page

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Culture of municipal excellence

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Strategic Priority

Foster a culture of service excellence, engagement, and transparency

Strategic Actions

  • Build an engaged and strategically aligned staff team to deliver high quality programs
  • Ensure strong fiscal responsibility and program delivery
  • Enhance Customer Service focused culture with increased engagement and communications
  • Build strong partnerships and leverage volunteerism for an engaged community
  • Continue to create an inclusive community that celebrates diversity
  • Foster an environment of innovation and flexibility

Current Projects​

This portion of the website will continue to be updated throughout the Term with relevant projects and plans.


    Community Parks, Recreation & Culture

    Community Infrastructure & Environmental Services

    • Development Fee & By-law Review partnership with Corporate Services
    • Updating the Towns Traffic policies will coincide with the Transportation Master Plan Update in Q2/Q3 2020
    • The consolidation of the Towns Traffic & Parking By-laws was completed in Q4 of 2019

    Development Services

    • Working towards reviewing internal processes to increase efficiency and deliverables
    • Updating the Town’s Site Plan Control By-law
    • Improved Site Plan Agreements and generated standard draft plan conditions for all departments in Town
    • Reorganized the Development Review Committee to provide additional customer service approach

    Emergency Community Safety Services

    • Continue focus on Public education/Prevention programs, events and campaigns such as:
      Beat the Heat
      Emergency Services Camp
      Emergency Preparedness Week
      Accessory Apartment Workshop for Realtors
      Evening with the Firefighters – Southlake Auction
      Guidelight Program
    • Received Firehouse Sub Grant Public Safety Foundation to support and enhance programs
    • Company Officer development
    • Corporate Emergency Management Training
    • Paid on-Call Recruit training
    • 2019 Emergency Management Compliance on track    
    • Tanker Shuttle Accreditation Planning

    Corporate Services

    • User Fee By-Law update underway with completion expected in 2019
    • Staff are working on reviewing internal processes and system to move towards a more self-serve, user friendly process in billing and customer service
    • New website development underway
    • Continue to develop knowledge base and needs assessment for technology to enhance resident experience.
    • Continue priority focus on information systems development to optimize organizational efficiency and effectiveness
    • Continue to work with YorkNet to expand fiber connectivity of Town facilities
    • Held first open-house of 2019, second to be held in October
    • Public engagement process to create a Town logo to complement the Official Coat of Arms is underway, contest to be launched in Fall 2019
    • In-House development of Strategic Plan

    Legal and Clerks

    • Acquired cyber insurance to protect the Town against cyber-attacks/threats
    • Updates to the Town’s No Smoking By-law approved to ensure all parks and municipal property are kept smoke-free (including cannabis)
    • Enhanced road claim forms and process for residents
    • Realignment and approval of Council Appointed Committees and Groups
    • Needs assessment for Electronic Document Management System 
    • Procedural by-law review in progress (Expected completion Q4 2019)
    • Enhanced livestreaming with Council Chamber Upgrades

     Human Resources

    • Endorsement of the Diversity and Inclusion Charter
    • Continue to engage with staff in relation to the My EG Survey results
    • Completed revision of Town policies including health & safety policies and procedures
    • Continue to focus on development of training programs for staff