Culture of municipal excellence

Strategic Priority

Foster a culture of service excellence, engagement, and transparency

Build an engaged and strategically aligned staff team to deliver high quality programs
Ensure strong fiscal responsibility and program delivery
Enhance Customer Service focused culture with increased engagement and communications
Build strong partnerships and leverage volunteerism for an engaged community
Continue to create an inclusive community that celebrates diversity
Foster an environment of innovation and flexibility

This portion of the website will continue to be updated throughout the Term with relevant projects and plans.

2019

Five new parks opened in our community by end of summer 2019
Launched the Town’s first three day festival Tapestry of Taste Aug 9-11 in partnership with the Sharon Temple
Launched FAIR EG – Recreation Fee Subsidy program in March 2019
Expanded Engaged EG Volunteer Program to include additional training opportunities
Final year of Town’s Emerald Ash Borer (EAB) program on schedule and on budget
Operations Centre Phase 1 Construction Complete and Phase 2 facility construction has commenced
Health & Active Living Plaza public consultation sessions underway
Opened our newest staff office space, the Annex in May 2019
Completed the Civic Centre SmartFlower and Emergency Management Retro-fits
Town partnered with NewRoads Automotive for new Special Events vehicle

Development Fee & By-law Review partnership with Corporate Services
Updating the Towns Traffic policies will coincide with the Transportation Master Plan Update in Q2/Q3 2020
The consolidation of the Towns Traffic & Parking By-laws was completed in Q4 of 2019

Working towards reviewing internal processes to increase efficiency and deliverables
Updating the Town’s Site Plan Control By-law
Improved Site Plan Agreements and generated standard draft plan conditions for all departments in Town
Reorganized the Development Review Committee to provide additional customer service approach

Continue focus on Public education/Prevention programs, events and campaigns such as:
Beat the Heat
Emergency Services Camp
Emergency Preparedness Week
Accessory Apartment Workshop for Realtors
Evening with the Firefighters – Southlake Auction
Guidelight Program
Received Firehouse Sub Grant Public Safety Foundation to support and enhance programs
Company Officer development
Corporate Emergency Management Training
Paid on-Call Recruit training
2019 Emergency Management Compliance on track
Tanker Shuttle Accreditation Planning

User Fee By-Law update underway with completion expected in 2019
Staff are working on reviewing internal processes and system to move towards a more self-serve, user friendly process in billing and customer service
New website development underway
Continue to develop knowledge base and needs assessment for technology to enhance resident experience.
Continue priority focus on information systems development to optimize organizational efficiency and effectiveness
Continue to work with YorkNet to expand fiber connectivity of Town facilities
Held first open-house of 2019, second to be held in October
Public engagement process to create a Town logo to complement the Official Coat of Arms is underway, contest to be launched in Fall 2019
In-House development of Strategic Plan

Acquired cyber insurance to protect the Town against cyber-attacks/threats
Updates to the Town’s No Smoking By-law approved to ensure all parks and municipal property are kept smoke-free (including cannabis)
Enhanced road claim forms and process for residents
Realignment and approval of Council Appointed Committees and Groups
Needs assessment for Electronic Document Management System
Procedural by-law review in progress (Expected completion Q4 2019)
Enhanced livestreaming with Council Chamber Upgrades

Endorsement of the Diversity and Inclusion Charter
Continue to engage with staff in relation to the My EG Survey results
Completed revision of Town policies including health & safety policies and procedures
Continue to focus on development of training programs for staff