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Culture of municipal excellence

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Strategic Priority

Foster a culture of service excellence, engagement, and transparency

Strategic Actions

  • Build an engaged and strategically aligned staff team to deliver high quality programs
  • Ensure strong fiscal responsibility and program delivery
  • Enhance Customer Service focused culture with increased engagement and communications
  • Build strong partnerships and leverage volunteerism for an engaged community
  • Continue to create an inclusive community that celebrates diversity
  • Foster an environment of innovation and flexibility

Current Projects​

This portion of the website will continue to be updated throughout the Term with relevant projects and plans.


    Community Parks, Recreation & Culture

    Community Infrastructure & Environmental Services

    • Development Fee & By-law Review partnership with Corporate Services
    • Updating the Towns Traffic policies will coincide with the Transportation Master Plan Update in Q2/Q3 2020
    • The consolidation of the Towns Traffic & Parking By-laws was completed in Q4 of 2019

    Development Services

    • Working towards reviewing internal processes to increase efficiency and deliverables
    • Updating the Town’s Site Plan Control By-law
    • Improved Site Plan Agreements and generated standard draft plan conditions for all departments in Town
    • Reorganized the Development Review Committee to provide additional customer service approach

    Emergency Community Safety Services

    • Continue focus on Public education/Prevention programs, events and campaigns such as:
      Beat the Heat
      Emergency Services Camp
      Emergency Preparedness Week
      Accessory Apartment Workshop for Realtors
      Evening with the Firefighters – Southlake Auction
      Guidelight Program
    • Received Firehouse Sub Grant Public Safety Foundation to support and enhance programs
    • Company Officer development
    • Corporate Emergency Management Training
    • Paid on-Call Recruit training
    • 2019 Emergency Management Compliance on track    
    • Tanker Shuttle Accreditation Planning

    Corporate Services

    • User Fee By-Law update underway with completion expected in 2019
    • Staff are working on reviewing internal processes and system to move towards a more self-serve, user friendly process in billing and customer service
    • New website development underway
    • Continue to develop knowledge base and needs assessment for technology to enhance resident experience.
    • Continue priority focus on information systems development to optimize organizational efficiency and effectiveness
    • Continue to work with YorkNet to expand fiber connectivity of Town facilities
    • Held first open-house of 2019, second to be held in October
    • Public engagement process to create a Town logo to complement the Official Coat of Arms is underway, contest to be launched in Fall 2019
    • In-House development of Strategic Plan

    Legal and Clerks

    • Acquired cyber insurance to protect the Town against cyber-attacks/threats
    • Updates to the Town’s No Smoking By-law approved to ensure all parks and municipal property are kept smoke-free (including cannabis)
    • Enhanced road claim forms and process for residents
    • Realignment and approval of Council Appointed Committees and Groups
    • Needs assessment for Electronic Document Management System 
    • Procedural by-law review in progress (Expected completion Q4 2019)
    • Enhanced livestreaming with Council Chamber Upgrades

     Human Resources

    • Endorsement of the Diversity and Inclusion Charter
    • Continue to engage with staff in relation to the My EG Survey results
    • Completed revision of Town policies including health & safety policies and procedures
    • Continue to focus on development of training programs for staff