Customer Service

East Gwillimbury’s Customer Service team provides residents, visitors and business with information and assistance regarding Town programs and services. Customer Service is available at Civic Centre and EG Sports Complex.

Call, email, or visit the team to:

Complete payments (a secure drop box is available to submit payments at the Civic Centre afterhours)
Purchase burn permits, bins, or dog licenses and pay parking tickets
Review account information
Register for programs
Ask questions
Commission documents
Marriage Licences*

*These services are only available by appointment at the Civic Centre.

Respect in Public Spaces

The Town is committed to engaging with all members of the public in a consistent and fair manner, and recognizes that there may be circumstances that require action to protect staff, volunteers, Members of Council and residents of the Town from inappropriate, unwelcome, unreasonable, frivolous or vexatious behaviour, referred to in the Policy “misconduct”. This is outlined in EG's Respectful Public Spaces Policy.

Customer Service Desk Hours of Operation
Location	Hours	Contact
Civic Centre 19000 Leslie St., Sharon	Monday to Friday: 8:30 a.m. to 4:30 p.m.	905-478-4282 Email
EG Sports Complex 1914B Mount Albert Rd., Sharon	Monday to Thursday: 8:30 a.m. to 7 p.m. Friday: 8:30 a.m. to 4:30 p.m. Saturday: 4:30 p.m. to 8:30 p.m. Sunday: 3 to 7 p.m. Hours vary by season.	Recreation or program inquires: 905-478-3826 Email Facility/arena inquires: 905-478-2241
Health and Active Living Plaza 160 Jim Mortson Dr., East Gwillimbury	Monday to Friday: 6 a.m. to 10 p.m. Saturday and Sunday: 8 a.m. to 8 p.m.	905-478-4282 Email

Afterhours

For assistance with water, roads, parks or facilities afterhours, please call 905-478-4282. A secure drop box is located at the front entrance of the Civic Centre to drop off payments or documents afterhours.