Town Response to COVID-19

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COVID-19 Updates

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On January 12, 2021, the government issued a stay-at-home order effective Thursday, January 14, 2021 at 12:01 a.m. advising all residents stay home except for essential purposes. As part of this order all businesses must ensure any employee who can work from home, does work from home. Additional restrictions under the state of emergency and stay-at-home order include:

  • Outdoor gatherings limited to a total of 5 people, consistent with rules in the first wave in Spring 2020
  • Non-essential retail stores have hours restricted to 7 a.m. to 8 p.m.; does not apply to stores primarily selling food, pharmacies, gas stations, convenience stores and restaurants for takeout or delivery
  • Non-essential construction is further restricted, including below-grade construction
  • Under declaration of provincial emergency, the province will provide authority to all enforcement and provincial offences officers to issue tickets to individuals who do not comply with stay-at-home order, those not wearing a masks and those retail operators who do not enforce the restrictions 
  • An enforcement and inspection blitz will commence for big-box stores
  • Schools in hot zones, including York Region, will not return to in-person learning until February 10, 2021 (at a minimum). 

Recreation Facilities and Programs

Outdoor ice surfaces are permitted to operate under these guidelines. For information about the Town's ice surfaces, visit our Public Skating Information page. 

 Indoor recreation facilities are now closed to the public, including all rinks at the Sports Complex. All in-person programs will be cancelled, for more information visit our Recreation Page.

Residents are permitted to walk through parks and trails throughout the Town for exercise and to walk their dogs. However, the provincial guidance limits group size to 5 people (within the same household). No congregating is allowed in park facilities. By-law and parks staff will monitor outdoor facilities for compliance.

The Recreation team has also posted a series of Health and Active Living Challenge videos for you and your family to watch and participate it. They include healthy snack recipes, games, fitness challenges and more. Watch the videos on the Town's YouTube channel. 


 The libraries will remain open for curbside pick-up, delivery and pick-up. For more information visit their website.links to external site  

Resident Concerns 

To report physical distancing concerns in residential homes please contact York Regional Police at their non-emergency number at 1-866-876-5423. If the complaint is in relation to a municipal facility or business please complete the online By-law Complaint Form.

Town State of Emergency 

On March 19, 2020 the Town declared a State of Emergency. This state will continue to ensure we have the flexibility to quickly respond to this health and economic emergency and provide support to our residents and businesses where needed. 

COVID-19 News and Notices

Stay Connected to the Town 

Residents can contact Customer Service for assistance via the below methods:

The Town will share news and updates through: 

Reference and Community Links

For the most up to date information please reference the following sites:

COVID-19 Roles and Responsibilities 

COVID-19 Roles and Responsibilities

Community Support 

Download the COVID Alert App

The COVID-Alert Applinks to external site is designed to let you know if you may have been in contact with someone who has tested positive for COVID-19.