Town Response to COVID-19

Click here to find up to date information related to the Town's response to COVID-19

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COVID-19 Updates

What's Available in EG
FAQ Button Staying Active at Home
Message from the Mayor Button Reference and Community Links News and Notices
Vaccine Support and Information
EG Covid Statistics  

Latest News 

The Province has imposed a provincewide emergency brake as a result of surge in case numbers and COVID-19 hospitalizations across the province. The provincewide emergency brake came into effect on Saturday, April 3, 2021. The emergency declaration and stay-at-home order will be extended by two weeks to May 21, 2021links to external site

See the Town's What's Available Page and Frequently Asked Questions page for EG impacts.

Vaccine Booking Support

 If you know someone that requires assistance booking for getting to an appointment, please visit the vaccine support and information page for a list of available services and supports. 

Resident Concerns

To report physical distancing concerns in residential homes please contact York Regional Police at their non-emergency number at 1-866-876-5423. If the complaint is in relation to a municipal facility or business please complete the online By-law Complaint Form.

Need Help to Self-isolate?

Close contact continues to drive the spread of COVID-19 in York Region. Residents who need a comfortable place to safely self-isolate from others may be eligible for a free stay at York Region’s COVID-19 Voluntary Isolation Centre. While the Centre is not a health care facility, it can be a home away from home for residents to rest and recover from COVID-19, free of charge for up to 14 days. For those who have come in close contact with someone with COVID-19, the Centre is a safe place to self-isolate. Each stay at the Centre helps reduce the spread of COVID-19 in the community. The Centre is operated by the Canadian Red Cross on York Region’s behalf.

For more information and eligibility details, visit to external site

Voluntary/Asymptomatic COVID-19 Testing 

York Region has partnered with Ontario Health(Central) and local school boards to offer drop-in community-based testing. For more information, please visit York Region's websitelinks to external site.

Class Order - Section 22 of the Health Protection and Promotion Act.

TO: All persons residing in or present in The Regional Municipality of York who:

(a) are identified as a person diagnosed with COVID-19 or tested positive for COVID-19;
(b) have the signs and symptoms of COVID-19, have been tested for COVID-19 and are awaiting the results of their  test;
(c) otherwise have reasonable grounds to believe they have  symptoms of COVID-19; or
(d) are a Close Contact of a person identified in (a), or (c).

Please review Section 22 Class Orderlinks to external site. Failure to comply with the Section Order is subject to fines of $5,000 for an individual and $25,000 for a corporation under the Health Protection and Promotion Act for everyday or part of each day on which the offence occurs or continues.

Letter of Instruction - Reopening Ontario Act

To all employers and persons responsible for a business/organization. Please review the Letter of Instructionlinks to external site Failure to comply to the Letter of Instruction is subject to fines of $100,000 for an individual and $10 million for a corporation under the Reopening Ontario Act for every day or part of each day on which the offence occurs or continues.

Town State of Emergency 

On March 19, 2020 the Town declared a State of Emergency. This state will continue to ensure we have the flexibility to quickly respond to this health and economic emergency and provide support to our residents and businesses where needed. 

COVID-19 News and Notices

Stay Connected to the Town 

Residents can contact Customer Service for assistance via the below methods:

The Town will share news and updates through: 

Reference and Community Links

For the most up to date information please reference the following sites:

COVID-19 Roles and Responsibilities 

COVID-19 Roles and Responsibilities

Community Support 

Download the COVID Alert App

The COVID-Alert Applinks to external site is designed to let you know if you may have been in contact with someone who has tested positive for COVID-19.