Response to COVID-19

Posted March 24, 2020

For a full list of updates and frequently asked questions please visit our dedicated COVID-19 page

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COVID-19 Update

Updated at 9:50 a.m. March 25, 2020

Mayor Hackson Bio Image

Community Update from Mayor Virginia Hackson

On behalf of Council and our community, I want to thank everyone for doing their part as we navigate this unprecedented global crisis. Practicing social distancing, self- isolating, washing hands, helping your neighbours, and being diligent will help towards planking the COVID-19 curve.

We recognize it is a difficult time and not being able to do our normal day to day activities such as going to the playground, visiting with friends, and shopping as usual can be challenging, but remember that home is a good place to be right now. It is what we do today, tomorrow and in the coming weeks that are critical to getting through this together.

Your Council and Town staff continue to work hard to keep our community protected and operational. Here are some of the ways we are working to help our community:

1. Water & Tax Payments: For bills due at the end of March/early April, a short-term deferral plan has been put in place until May 1. Staff are working with York Region and other neighbouring municipalities to assess this evolving situation. Longer term deferral programs for bills due on April 30 or after are being investigated and will be shared in the coming days. If you have concerns regarding the ability to pay your bill, staff are available to discuss your account, please contact the Town’s Customer Service department.

2. Waste Collection: Waste collection will continue to be collected as per the waste calendar. For the week of March 30 to April 3, residents may place out up to five bags of untagged garbage for collection. Staff will continue to assess this evolving situation and work with our municipal partners to provide updates as necessary. If you have concerns regarding collection please contact Customer Service for assistance.

3. By-Law Enforcement: The Town is currently prioritizing essential services. By-law offences, such as overnight parking, are not being enforced unless there are significant traffic and/or community safety concerns. Please be respectful of one another and park in your driveway and garage where possible.

4. Trails: Self-isolation can be hard, and we know there is an interest and need to get outside and enjoy the weather. Our trails remain open for those who want to enjoy our beautiful outdoor spaces, but you are reminded to please practice social distancing and proper hand washing/sanitizing if heading out on the trails. The parking lot located at Yonge St. and Mount Albert Rd. is now open for access to the Nokiidaa Trail.

5. Parks: Consistent with Northern York Region municipalities playground equipment, skate parks and bike parks have been closed to prevent the spread of COVID-19. Feel free to continue to use park open spaces, sports fields and trails while maintaining social distancing (2 metres).

6. Business Support – Our Economic Development team has prepared information to support our local business community, click here for more information.

Town updates will continue to be posted on our website below. If you require assistance, the Town’s Customer Service Centre is available at 905-478-4282 or customerservice@eastgwillimbury.calinks to external site.

Temporary Impacts to Programs and Services

The Town of the East Gwillimbury and East Gwillimbury Public Library have made the following changes to Town programs and services to align with the Provincial School Board closures and Regional municipalities.  

  • All Town facilities, including the Town of East Gwillimbury Civic Centre and Annex are temporarily closed to the public from March 16, 2020 until April 6, 2020
  • All March Break, recreational and drop-in programs and all facility permits are cancelled.
  • All Town meetings including the March 24, 2020 Committee of the Whole Council and Council meetings are cancelled.
  • All Statutory Committees, Advisory Committees, Working Groups and Community Group meetings are cancelled. 
  • The Easter Bunny Hike has been cancelled and the Volunteer Appreciation Evening scheduled for April 20 has been suspended pending further review. 

These are precautionary measures to mitigate the risk of potential community spread. We will continue to review recommendations from public health agencies and update as required.

Stay Connected to the Town 

Phone Email
Online Form

Residents can still contact Customer Service for questions via the above methods. 

Frequently Asked Questions  

To view the complete list of FAQs and affected services, please click here.

Reference and Community Links

For the most up to date information please reference the following sites:

Business Accommodations

Many local businesses are providing accommodations for seniors, vulnerable populations and those in self-isolation. Below is a list of some of those accommodations. If you are a local business and would like to add an update below please email the Town’s Economic Development team.

  • The Neighborhood Market is Offering delivery to seniors in the community.
  • Vince's Market is open for business at 7 a.m. and are welcoming customers who are elderly or require extra time and assistance to visit between 7 and 9 a.m. 

Animal Services Update 

The community is reminded that having a plan in place for their pets is critical. Individuals who become sick or require hospitalization will need to have someone to take care of their animals.

The Georgina Animal Shelter and Adoption Centre appreciates donations, however, at this time we ask residents to hold on to them for now until the centre re-opens to the public. Any donations left at the door will have to be disposed of as it is not known who or where they came from.

Resources for additional information: